FAQS

How can I place the order?
You can place an order on our website (or) you can call us on 0314-5408969 to place an order over the phone.

 

Our working hours are as below:

Customer Support:
Mon – Sat 10 AM to 08 PM

 

How long will it take for my order to be delivered?
All our orders placed before 4PM (Monday-Saturday) are dispatched within 1 working day. However due to non-availability of stock for some items it may take up-to 2 - 3 working days for the order to be dispatch.
All orders will be delivered within 2-3 workings days after placing order.

 

How will my parcel be delivered?
The parcel will be delivered by TCS, Call courier or Post-Ex Courier Services. Deliveries are made between 2 to 5 working days

 

Can I have my shoes delivered to an address other than my home address?
Yes, you can. Please ensure that you choose different delivery address while placing the order.

 

Can I track my order?
Yes you can. We will send it to your email or please call us on 0314-5408969 to obtain the Tracking ID of your parcel and you will be able to track your parcel online.

 

Can I make changes to my order?
You can make any changes to your order before completing the checkout process. However if you have already completed the order then please call us on 0314-5408969 and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched.

 

Can I cancel my order?
Yes you can cancel your order. Please call us on 0314-5408969 before 1PM and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched.

 

What is your Refund Policy?
For information about the Return & Exchange policy please visit our return and exchange policy page.